Enjoy complimentary shipping and easy returns on all USA and AU orders

Customer Support

At Arcis we are committed to helping you to pursue your own legend.
We are equally committed to ensuring your experience with us is a rewarding and enjoyable one.

Get in touch

If you have any questions or feedback please do not hesitate to contact our customer support team arcis@arcismen.com and we will respond within 24 hours.

We’d also love for you to follow our journey and share yours across our Instagram, Facebook & LinkedIn accounts.

Shipping and Delivery

We offer complimentary standard delivery (3-5 business days) and returns for all USA and Australian orders.  Priority overnight shipping is available for an additional USD$10 or AUD$15 per order as long as all products are destined for the same address.

For our international customers we offer a flat USD$10 fee for all deliveries and returns.

USA

Standard Delivery (3-5 business days): FREE
Priority Shipping (Overnight delivery): USD$10 flat rate

AUSTRALIA

Standard Delivery (3-5 business days): FREE
Express Delivery (1-2 business days): AUD$15 flat rate

INTERNATIONAL

Standard Delivery (3-5 business days): USD$10 flat rate

If you have any questions in regard to delivery, please email our customer support team arcis@arcismen.com and we will respond within 24 hours.

Return policy

If you are not entirely satisfied with your Arcis product we will provide a credit or exchange if the product is returned in saleable condition, accompanied by a sales receipt within 30 days. This does not apply to special promotional offers for which details can be found here.

A flat $10 shipping fee per product will apply to all returns. Please email our customer support team arcis@arcismen.com and we will supply you with a shipping label and instructions.  If you have any questions regarding the return process, please contact our customer support team arcis@arcismen.com.

Writing Instrument Warranty

We guarantee that our writing instruments will be in good working order, and as described in our advertising when you receive them. If that is not the case or if there is any mechanical failures (excluding improper usage by user or accidental damage) with our writing instruments within 12 months of your purchase, we will provide you with either a replacement product or a full refund of the purchase price (at our discretion).

If you require any assistance with warranty, please contact our customer support team by e-mail at arcis@arcismen.com attaching your proof of purchase and images of the damage.

Writing instrument servicing and repairs

If any components of your writing instrument become damaged or are lost, Servicing and replacement of new parts is available for cases that fall out of warranty guidelines.

Time: Servicing takes between 4-8 weeks after you have lodged initial claim.

Cost: Servicing is charged on a case by case basis. All costs (including shipping, parts etc.) will be quoted and agreed upon before continuing.

If you require any assistance with servicing, please contact our customer support team by e-mail at arcis@arcismen.com.

Time Piece Warranty

We guarantee that our timepieces will be in good working order, and as described in our advertising when you receive them. If that is not the case or if there is any mechanical fault within 12 months of your purchase, we will provide you with either a replacement product or a full refund of the purchase price (at our discretion). Not covered under Timepiece warranty is

  • Excessive and unusual wear and tear
  • Any defect arising from accident, mishandling, incorrect or abusive use
  • The batteries
  • The glass
  • Crown/screw
  • The watch strap
  • Inexpert or unauthorised repair

If you require any assistance with warranty, please contact our customer support team by e-mail at arcis@arcismen.com attaching your proof of purchase, product serial number (found on the front of your warranty card) and images of the damage.

Time Piece servicing and replacement parts

Should your timepiece require a battery replacement or any other servicing that falls out of our warranty guidelines we recommend you visit a Swiss Watch service centre or a reputable jeweller in your area. Contact our maintenance team if you would like any further advice on servicing.

Strap replacement for all watch styles are available to purchase directly through customer service. Please contact arcismen@arcismen.com.

The Arcis Man

Arcis exists to help ambitious men on their personal journey. However, starting this journey can sometimes be difficult and will always be challenging. We are committed to providing you with regular advice, information and inspiration. We want to see you become a man of action, who through momentum, realises his potential.

Discover the Arcis Man

Instagram post 2317226647706988706_12522535744 Do you know the kinds of skills and experiences that you want in your career? Then we have the article for you! Read our latest 'Why Assessing Your Skills Is The First Step In A Career Comeback' featured on @gqaustralia 🙌  Link in our bio 🖤
Instagram post 2314559365816151833_12522535744 If it's good enough for Ryan Reynolds to buy Aviation Gin then it's good enough for our Friday cheers! 🍻 
Here's to another week of progress! 🖤
Instagram post 2312148167367709399_12522535744 Running out of gift ideas? ⏰Shop for the man setting a new standard |  Complimentary Standard Delivery Across Our Entire Collection 🖤
Instagram post 2309970424987219023_12522535744 This will be crucial to helping you achieve your vision.  The key, of course, is to plan as best you can and then get started. The starting point of your planning exercise is to make a thorough and realistic assessment of where you are. In partnership with GQ read our article on 'How to plan your professional comeback'. Link in our bio! 🙌  To help you with your self-assessment we have developed an easy to complete, free downloadable 50-minute self-assessment tool in partnership with GQ which can be downloaded on our website. Link in the bio 🖤
Instagram post 2309268263751960385_12522535744 Refresh your tools with the Arcis Compendium, crafted from full-grain leather for the man taking action and creating momentum.
Instagram post 2308545413064231643_12522535744 Before we start thinking about where we want to be, it’s crucial we must first make a realistic assessment of where we are. In partnership with @gqaustralia read our article on 'How to plan your professional comeback'. Link is in our bio! 🙌  To help you with your self-assessment we have developed an easy to complete, free downloadable 50-minute self-assessment tool in partnership with @gqaustralia which can be downloaded on our website again link is in our bio! 🖤
Instagram post 2307931932425830534_12522535744 New plans require a new approach. Don't be afraid to try something different.
Instagram post 2307050972725527576_12522535744 Be consistent, be methodical be who you dream to be.
Instagram post 2306376487848570927_12522535744 The one thing you can be certain of right now is that you will be the most prepared. Start planning NOW to win.
Instagram post 2302720563477255417_12522535744 Taking this time to be more organised?  Replace your chunky wallet with our full grain leather cardholder. With the capacity for 7 cards it's perfect companion for the Arcis Man 🖤
Instagram post 2302087071202788433_12522535744 Set yourself on the course to have a much stronger and successful business than you did prior to COVID-19 with these five tips as featured on @gqaustralia  Link is in our bio! 🖤  If you want to be in a position to take advantage of the rebound when it comes, it’s crucial you take the time right now to prepare.
Instagram post 2301329798238859423_12522535744 Reclaim the lost art of the handwritten note.  It shows substance and character 🖤
Instagram post 2298418538610440119_12522535744 We know it's been pushed back to November, but is it still too early to get excited?? #jamesbond #danielcraig #notimetodie